Website Accessibility

Our Commitment to Accessibility

NEXA Mortgage - duPont Lending Team is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.

Conformance to WCAG 2.1 Level AA Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Accessibility Features

Our website includes the following accessibility features:

• Semantic HTML structure for screen reader compatibility
• Keyboard navigation support throughout the site
• Alternative text for images and graphics
• Clear and consistent navigation structure
• Sufficient color contrast for readability
• Resizable text without loss of functionality
• Form labels and error messages for assistive technologies
• Skip navigation links for keyboard users

Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

Known Limitations

Despite our best efforts to ensure accessibility, there may be some limitations. We are actively working to address any issues and improve the overall accessibility of our website.

Third-Party Content

Some content on our website may be provided by third-party services. We cannot guarantee the accessibility of such content but encourage our partners to maintain accessibility standards.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 5 business days and will work with you to provide the information or service you need in an accessible format.

Ongoing Efforts

Accessibility is an ongoing effort. We regularly review our website and make improvements to ensure it remains accessible to all users. Our team receives training on accessibility best practices and we conduct periodic audits to identify and address potential issues.

Formal Complaints

If you wish to report a complaint about our website's accessibility or if you are not satisfied with our response, you may contact us using the information above or file a complaint with the appropriate regulatory authority.